Area Service Manager Lucknow (North)

Job | Urgent Hiring-Area Service Manager Lucknow (North)
Company : OEM
Post : Area Service Manager
Job Type: Full Time
Job Location : Lucknow
Qualification : B. Tech (Mechanical) / Diploma (Mech) / MBA/ PGDBM
Experience : 5 to 10 years
Salary : Negotiable

JOB RESPONSIBILITIES: -

 Key Result Areas (KRA’s) / Measures of Performance (MOP’s): -

• Maintaining MTTR (Mean time to response & restore) as per company norms thru a robust process and deployment of strategies for continuous improvement.
• Achieve monthly & yearly targets for labour revenues as an individual thru direct service support to customers.
• Achieved monthly & yearly targets for lube sales & parts retails thru dealer.
• Conduct monthly meeting with dealers for service improvements and record thru MOM’s.
• Maintain and ensure that product problems are addressed within 24 hrs. and register them in our system.
• Cover the assigned territory by meeting agreed no of customers and inspecting machines per month
• Collect customer testimonials (written and video) about good product performance and after sales support every month.
• Organize and conduct service camps & operator meets as per agreed numbers in the dealer annual plan.
• Conduct random check on warranty claims raised by dealer, once a quarter.
• Make sure dealers send back failed parts replaced under warranty to plant or advised locations by warranty department.
• Help dealer coordinate with OEM’s for disputed cases and meet up KOEL for quarterly meetings.
• Responsible for fault finding, troubleshooting and maintenance of heavy equipment as a first level intervention. Escalate to Grader specialist for complex matters.

If anyone is interested and has relevant experience, drop your CV at jobs@leotoise.com